7 Tips to Strengthen Your Communication Skills
While it’s great to be an expert at math,
science, or social studies, there’s another subject that will do more for your
success in life: Communication. Those
with great communication skills have an easier time in life!
Communication can make or break your business!
Study’s show that organizations that are effective in their communication
abilities are 50 percent more likely to have low turn over rates! Do you want
to get that job? Do you want to get that promotion at work? Do you want to be
able to close that sale? Then communication is key!
Communication skills aren’t covered as heavily
as other subjects in school, and this is unfortunate. It’s worth the time to
enhance this important set of skills, even if you’re already a good
communicator.
Keep these techniques in mind when
communicating with others:
- Use the right amount of eye contact. There’s a fine line between too much and too little eye contact.
If you don’t have enough eye contact, people will either think you’re
submissive or disinterested. If you have too much eye contact, you’re
viewed as aggressive. Finding the middle point allows you to be seen as
likeable.
●
A good general rule to follow
is to maintain eye contact when either of you is speaking. Break eye contact when there is silence. This simple rule will improve
your eye contact immensely. Experiment and see for yourself.
●
If maintaining eye contact is
uncomfortable for you, study the other person’s eyes. What color are they? How
big are their pupils? Imagine you’re an artist and you have to draw the other
person’s eyes. You’d look very closely. Surprisingly, this can greatly reduce
any anxiety you might be feeling.
●
Look just above their eyes at their
forehead. If you are doing this it will give the illusion of you looking at them
in the eye.
- Listen better. If you want
to be known as a great conversationalist, become a great listener. There
are so few people interested in truly listening to another person that
you’ll really stand out! Eye contact is part of being a good listener.
●
Wait until the other person is
finished before speaking. Avoid interrupting anyone.
●
Give your full attention. This is
more than just maintaining eye contact. It’s possible to look someone in the
eye and think about something else. Keep your attention on the other person.
●
Listen for what they are saying
and not for how you want to respond.
●
Use reflective listening to ensure
to you and them that you are truly listening.
● According to Wikipedia, Reflective listening - "Reflective
listening is a communication strategy involving two key steps: seeking to
understand a speaker's idea, then offering the idea back to the speaker, to
confirm the idea has been understood correctly. It attempts to
"reconstruct what the client is thinking and feeling and to relay this
understanding back to the client". Reflective listening is a more specific
strategy than the more general methods of active listening. It arose from Carl
Rogers' school of client-centered therapy in counseling theory."
- Ask open-ended questions.
It’s hard to keep a conversation going if you ask questions that can be
answered with a simple “yes” or “no”. Ask questions that require a more
substantial answer. It’s also a good idea to avoid answering questions
with a one-word answer. Explain yourself.
- Be aware of your body language. Your body language can make others view you as open and inviting
or closed off. Avoid crossing your arms and legs. Turn and face people
while you’re communicating. Smile. If you are sitting lean into the
conversation instead of leaning back in your seat.
- Know the purpose of the communication. What is the goal? Have a goal for every interaction, even if
that goal is just to enjoy yourself. If you’re negotiating a business
deal, the goal is to negotiate the best possible deal for your side. Let
your goal guide you throughout the conversation.
- Be certain that you understand. It’s easy to misinterpret what someone is attempting to
communicate to you. Take the time to ensure that you’ve understood the
other person correctly. Ask questions. Ask for clarification if you’re
unsure of the other person’s message. Restate what you believe the other
person communicated to you. This goes back to reflective listening. In
this case it is okay to be wrong as it allows the other person to restate
their idea and it allows you to truly understand what they are trying to
say.
- Be certain that you’re understood. It’s just as important to ensure that the other person is clear
on what you’re communicating. Ask questions and ensure that you’ve been
understood. Ensure that you’re being clear in your message.
How well do you communicate? Do you have other techniques that I did not mention in this article? Post a comment and let me know.
Do you need help in learning how to communicate better? A Coach can be a tremendous help in learning new skills. Click the send message link on my Facebook page and send me a message if you want to learn more.
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